Warranty Disclaimer

The products we sell are covered by the manufacturer's (MRCOOL®) warranty. As an authorized reseller, we pass that warranty through to you; we do not provide a separate or additional warranty unless stated in writing.

Manufacturer warranty

Coverage, duration, and conditions are set by MRCOOL® and described in the warranty documentation included with your product and on the manufacturer's website. Please review those terms — they govern your warranty rights. See the MRCOOL® Limited Lifetime Warranty for current details.

Installation & your warranty

These are DIY-capable systems, but warranty coverage can depend on how the system is installed and registered:

• Follow the manufacturer's installation instructions exactly. Improper installation, modification, or refrigerant handling may void the warranty and can be dangerous.
• Some coverage may require registration, proof of purchase, or — for certain components or products — professional installation. Confirm the manufacturer's requirements before you install.
• Keep your order confirmation and any registration details.

Making a claim

If you believe your product is defective or covered by warranty, contact us at contact@drclimate.ca with your order number and a description of the issue. We will help coordinate the claim with the manufacturer and our warehouse. Warranty service is provided according to the manufacturer's process.

Exclusions

The manufacturer's warranty typically does not cover damage from improper installation, misuse, accidents, normal wear, or unauthorized repairs. Refer to the manufacturer's terms for the controlling list.

Limitation

Except for the manufacturer's warranty and any non-waivable rights under applicable consumer-protection law, products are sold "as is."

Contact

4823530 Nova Scotia Limited, 2324 St Margarets Bay Rd, Timberlea, NS B3T 1J3, contact@drclimate.ca, 1-844-432-2546 (toll-free).