Shipping & Returns

Shipping

• Where we ship: across Canada.
• Cost: shipping is free Canada-wide on all orders — no shipping charges are added at checkout.
• Delivery time: orders usually leave our Canadian warehouse the next business day, but please allow up to two weeks for delivery. Larger systems ship by freight, which takes longer to remote destinations.
• Expedited shipping: not available. We can't rush an order once it's placed.
• Tracking: we'll email tracking details once your order ships.

Inspect your delivery before you sign

This one matters, and it's the part people skip. Shipping damage has to be recorded at the moment of delivery.

• Look at the packaging and the unit before the driver leaves.
• If anything looks damaged, write it on the driver's delivery paperwork before you sign — or refuse the shipment outright.
• Take photos and email us the same day at contact@drclimate.ca.

Damage that isn't recorded at delivery can't be claimed against the carrier, and we may not be able to replace or refund the item. Refusing a visibly damaged delivery is always the cleanest outcome for you.

Returns

• Window: you may request a return within 14 days of delivery.
• Condition: items must be unused, uninstalled, and in original, undamaged packaging.
• How to start: email contact@drclimate.ca with your order number to receive a return authorization (RMA). Returns are processed through our warehouse — do not ship anything back without an RMA.
• Restocking fee: a 15% restocking fee applies to returns of undamaged product. We'll confirm the exact amount in writing with your RMA before you ship anything back.
• Return shipping: the customer is responsible for return shipping unless the item is defective, arrived damaged, or we made an error.
• Refunds: issued to your original payment method within 5–10 business days after we receive and inspect the return.

Non-returnable items

For safety and warranty reasons, we generally cannot accept returns of installed or used units, opened/used pre-charged line sets, items damaged after delivery, or shipments accepted at the door with damage that wasn't recorded at delivery. Defective items are handled under the manufacturer's warranty.

Contact

4823530 Nova Scotia Limited, 2324 St Margarets Bay Rd, Timberlea, NS B3T 1J3, contact@drclimate.ca, 1-844-432-2546 (toll-free).